Receptionists might find themselves answering phones, entering data, directing schedules, ensuring office operations run smoothly and even managing projects and events. As the initial point of contact, receptionists help form a visitor’s first impression of a business or organization. A receptionist position often serves as a steppingstone into the workforce – attracting young and relatively inexperienced people. However, receptionists at some organizations fill valuable positions that are critical to the operations and success of an employer. The Bureau of Labor Statistics projects 0.4% employment growth for receptionists between 2022 and 2032. In that period, an estimated 3,900 jobs should open up.

Receptionists only need a high school diploma or its equivalent, but college graduates may seek receptionist positions as a strategic move to get their foot in the door at a desirable company in their career field. Knowing how to operate office equipment, such as photocopiers, sophisticated phone systems and mailroom equipment is a plus, but most of the training occurs on the job. Some receptionists may eventually advance to become executive-level assistants at large corporate employers.